Week 1: Staying present and attuned during conversations
o Learn how to remain grounded, self-connected and curious during difficult conversations
o Notice nonverbal cues such as body language, tone and underlying emotions to increase understanding
o Be able to pause, slow down, and track the impact of what is being said to maintain connection
Week 2: Listening with Empathy
o Discover your default listening strategies and its effectiveness
o Practice listening for speaker’s emotions and underlying motivations, to increase connection.
o Improve your empathy skills by using techniques such as matching energy, paraphrasing, summarizing and guessing at speaker’s feelings and needs
Week 3: Asking for what you want
o Uncover what gets in the way of asking for what you want
o Practice formulating clear requests that are specific, doable, positively framed, and more likely to get what you want
o Learn how to transform “no” and “maybe” responses into a yes that works for both parties.
Week 4: Communicating effectively during conflicts.
o Staying self-connected: how to ask for a pause, conscientiously interrupt, and remain deactivated in heated discussions
o Transform judgements into clear objective observations to be better heard and understood by others
o Learn how to shift the conversation from the details of content to the essence of what matters
o Practice negotiating and collaborating to find a win-win strategy that meets everyone’s needs